Winpot Mexico Privacy Policy: Protection, Use and User Rights

1. Data Protection Officers

The Winpot website is operated by:

• Pur Umazal Tov, S.A. of C.V.
• Winpot Online América S.A. of C.V.

Both companies, with address at Av. López Mateos Sur No. 3333 Floor C, Local 13, Colonia Residencial Victoria, C.P. 46089, Zapopan, Jalisco, are responsible for the collection, processing and safeguarding of users’ personal data.

2. Purposes of Personal Data Processing

The personal information of our users is collected and used for the following primary purposes, which are essential for the proper provision of our services:

• Creation and management of gaming accounts.
• Identity verification, in compliance with national and international legal regulations.
• Processing of deposits and withdrawals.
• Participation in casino games, sports betting, and loyalty programs.
• Customer support via 24/7 online chat.
• Sending notifications about services, promotions, and platform changes.

Additionally, we use your data for optional purposes, which allow us to offer a personalized experience:

• Sending promotions and special offers.
• Conducting market research to improve service quality.
• Analyzing user trends and preferences.

Note: If you do not wish to receive marketing communications, you can request this by sending an email to [email protected] with the subject “REMOVER”.

Personal Data Collected

To register with Winpot Mexico and use our services, we collect the following personal information:

• Full name
• Date and place of birth
• Nationality
• Address
• Telephone number
• Email address
• Bank details

In compliance with the Federal Law for the Prevention and Identification of Operations with Illicitly Obtained Resources, we may also request:

• Unique Population Registry Code (CURP)
• Federal Taxpayer Registry (RFC)
• Official photo ID
• Proof of current address
• Information regarding the source of funds

For foreign users, additional documentation, such as residence permits, may be required.

4. Use and Disclosure of Information

Your personal data may be shared with third parties to ensure compliance with our obligations and to improve the services we offer. Entities with whom we may share information include:

• Winpot Group companies.
• Payment and identity verification service providers.
• Regulatory and tax authorities, as required by law.
• External auditors to ensure regulatory compliance.

Important: We only share data with third parties under strict confidentiality clauses and in compliance with current regulations.

5. ARCO Rights (Access, Rectification, Cancellation, and Opposition)

As a Winpot Mexico user, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or outdated information.
• Delete your data when it is no longer necessary for the stated purposes.
• Object to the use of your data for marketing purposes.

To exercise these rights, send your request to [email protected] with the subject “ARCO Request” and attach a copy of your official identification.

6. Withdrawal of Consent

You can withdraw your consent for the use of your personal data at any time. To do so, simply send a request to our email address: [email protected]. Please note that withdrawing your consent may affect your ability to continue using certain services that require the processing of your personal data. Furthermore, it is important to consider that, in some cases, we may be legally obligated to retain your information for a specific period, even if you withdraw your consent. This may apply in situations where there are legal or contractual obligations that require us to retain your data, such as in the case of financial transactions or tax requirements.

Withdrawing your consent will not affect the lawfulness of the processing of data prior to such withdrawal. If you would like more details on how your withdrawal affects your specific situation, please do not hesitate to contact us at the email address provided.

7. Use of Cookies and Tracking Technologies

When you visit our website, we use various tracking technologies, such as cookies and web beacons, which are essential to improving the user’s browsing experience. These technologies allow us to perform various functions, such as:

• Monitoring user activity on the site: Cookies allow us to record and analyze how users interact with our pages, which helps us improve the website’s structure and content.
• Personalizing the browsing experience: Cookies can remember your preferences and settings, providing you with a smoother and more personalized experience on subsequent visits to the site.
• Collecting geolocation data and user preferences: We use these technologies to obtain information about your geographic location and interests, allowing us to offer you more relevant content and tailor our promotions to your needs.

It’s important to note that you can disable cookies through your browser settings if you prefer. However, this may affect the functionality of some areas of the site, limiting personalization and certain features. You can also contact [email protected] if you’d like more information about how we manage cookies or if you’d like us to take specific measures regarding the use of these technologies in your case.

8. Information Security

At Winpot Mexico, the security of your personal information is our priority, and we have implemented rigorous measures to protect it. These measures include:

• Data encryption for all financial transactions: We use advanced encryption technologies to ensure that all financial transactions made on our platform are protected and that your information cannot be intercepted during transmission.
• Secure authentication protocols: To ensure that only authorized users can access their accounts, we implement multi-factor authentication (MFA) and other security protocols, minimizing the risk of unauthorized access.
• Restricted access control to user information: Only authorized personnel have access to users’ personal information, and this access is limited according to the level of authorization required to perform their duties.
• Regular audits to ensure compliance with security policies: We conduct regular security audits to verify that our data protection policies and practices are being followed correctly, ensuring compliance with privacy and data protection standards.

Furthermore, we are committed to continuously updating and improving our security measures based on industry best practices and technological advancements. If you have any concerns about the security of your information, you can contact us for more details about the actions we take to protect your personal data.

9. Changes to the Privacy Policy

At Winpot Mexico, we reserve the right to modify or update our privacy policy at any time without prior notice. These modifications may be necessary due to changes in applicable law, technological advancements, or adjustments to our operating practices. When we make significant updates, we will ensure that users are informed clearly and promptly. Updates will be published on our official Winpot website, where you can view the most recent version of our privacy policy.

It is important that our users periodically review this policy to stay informed of any changes. By continuing to use our services after the publication of modifications, you will be deemed to have accepted the new terms set forth in this privacy policy. If you have any questions about the modifications, you can contact our support team for more information.

10. Filing Complaints and Reports

If you believe your privacy rights or the protection of your personal data have been violated, you have the right to file a complaint or report with the appropriate authority. In Mexico, the agency responsible for personal data protection is the National Institute for Transparency, Access to Information and Personal Data Protection (INAI).

You can file your complaint directly through its official website at www.inai.org.mx, where you will find the necessary procedures and requirements. You can also contact INAI through other available channels for assistance with the complaint filing process. At Winpot Mexico, we are committed to resolving any issues related to the privacy of your data promptly and in accordance with current legislation.

We recommend that, before filing a complaint with INAI, you try to resolve any privacy issues directly with our support team, who are available to provide you with the necessary assistance and address your concerns.

11. Right to Erasure

Under data protection laws, you have the right to request the deletion of your personal data in the following cases:

• When the information is no longer necessary for the purposes for which it was collected: If your data has been stored for a specific purpose and that purpose is no longer valid or relevant, you can request its deletion.
• When you withdraw your consent: If you decide to revoke the consent you gave for the processing of your data, you have the right to have data whose processing is based solely on your consent deleted.
• When the data has been unlawfully processed: If you believe that your personal data has been processed unlawfully or in violation of applicable legal provisions, you can request the deletion of that data.

To exercise this right, you can send a request to our support team via the relevant email address. Your request will be processed according to established procedures and in compliance with legal regulations. It is important to note that, in certain cases, it may be necessary to retain some personal data for legal or contractual reasons, even if you have requested its deletion.

12. Contact

If you have questions about our privacy policy or wish to exercise your rights, you can contact us through:

• Email: [email protected]
• Customer service phone number: (55) 9302 7492