Terms and Conditions of Winpot Mexico

1. Acceptance of the Terms and Conditions

1. Users must read and accept the terms and conditions before registering on the website.
2. Acceptance is considered valid by checking the corresponding box on the registration form and clicking “I ACCEPT TERMS AND CONDITIONS.”
3. WINPOT reserves the right to modify these terms at any time, notifying users through announcements on the website.
4. Users are responsible for periodically reviewing the terms and conditions.
5. Any bets placed before a modification of the terms will be governed by the previous terms.

2. Customer Requirements

1. Minimum Age: Only those 18 years of age or older may register and play. WINPOT may request official identification documents at any time to verify the user’s age.
2. Legal Jurisdiction: The user must ensure that gambling is legal in their jurisdiction. It is the user’s responsibility to know and comply with local gambling laws before using WINPOT’s services.
3. Location and Technology: The use of VPNs, proxies, Smart DNS, or other technologies to alter or mask the user’s geographic location is strictly prohibited. WINPOT reserves the right to suspend accounts that violate this rule.
4. Accuracy: Accounts created with false, incomplete, or fraudulent information will be canceled immediately. WINPOT may verify the authenticity of the information provided at any time.
5. User Responsibility: It is the user’s responsibility to provide up-to-date information and maintain the confidentiality of their account.

3. Software Usage

1. License Agreement: WINPOT grants a non-exclusive, non-transferable, and limited license for the use of the software for recreational purposes. The software may only be used to access the gaming services offered by WINPOT.
2. Usage Restrictions: Copying, modifying, decompiling, reverse engineering, or distributing the software without WINPOT’s express authorization is prohibited. Any attempt to tamper with the software or use it for purposes other than those authorized will result in the termination of the user’s account.
3. Availability and Failures: WINPOT does not guarantee that the software will be free from errors, interruptions, or technical failures. The user agrees that WINPOT will not be liable for losses arising from technical problems with the software.
4. Updates: WINPOT may update and modify the software without prior notice to ensure its proper functioning and security.
5. Security: The user is responsible for keeping their device free of viruses and malware to avoid compromising the security of the WINPOT software.

4. Account Registration and Security

1. The registration process on WINPOT is fundamental to ensuring the security and integrity of the platform. Users must provide truthful, accurate, and up-to-date information when creating their account. This includes details such as full name, email address, phone number, physical address, and any other information that may be requested during the process. It is crucial that the information provided is accurate, as any inconsistencies may lead to account suspension or even closure.
2. Furthermore, only one account per person is allowed. Creating multiple accounts may be considered a violation of WINPOT’s policies, which could result in penalties, including the suspension or closure of all accounts involved. This measure helps prevent fraudulent activity or the abuse of promotions and bonuses.
3. Users are also responsible for maintaining the confidentiality of their login credentials, such as their username and password. WINPOT recommends that users use strong passwords and not share them with anyone. Any activity on the account that occurs while logged in is the responsibility of the account holder, even if it was not performed by them.
4. To ensure a safe experience for everyone, WINPOT reserves the right to suspend or close accounts suspected of involvement in fraudulent or suspicious activities, such as the use of false information, money laundering, or manipulation of games or betting. This security policy is designed to protect both users and the platform from potential fraud.

5. Deposits and Withdrawals

1. Deposits to WINPOT must be made exclusively from bank accounts in the user’s name. This measure aims to ensure that deposited funds come from legitimate sources and are directly linked to the account holder. Users must ensure that the bank information provided is correct and up-to-date to avoid delays or problems with transactions.
2. WINPOT reserves the right to request additional documentation to verify transactions, especially in cases where irregularities are detected or when the transaction amount is substantial. This documentation may include proof of identity, proof of residence, or any other document necessary to confirm the legitimacy of the transaction. This is part of the fraud prevention measures and compliance with international financial regulations.
3. Withdrawals may be subject to limits set by WINPOT, which vary depending on the payment method used. Additionally, in some cases, withdrawal fees may apply, which will be clearly detailed on the platform. It is important for users to review the specific terms and conditions of each transaction before making it to avoid surprises and ensure efficient financial management.
4. Users must also comply with all applicable tax obligations related to transactions made on the platform. This includes declaring earnings and complying with the tax laws of the user’s country of residence. WINPOT is not responsible for users’ tax obligations but will cooperate with tax authorities as required by law.

6. Account Closure

1. Users have the option to request the temporary or permanent closure of their WINPOT account at any time. This process can be initiated from the platform, through account settings, or by contacting customer support. Account closure can be requested for various reasons, such as deciding to stop using the platform or suspecting that the account has been compromised.
2. If a user decides to close their account temporarily, it will be suspended until the account holder reactivates it. However, if the account has remained inactive for an extended period of 180 days or more, WINPOT has the authority to close the account permanently, without requiring a user request. This policy is designed to ensure that inactive accounts do not occupy unnecessary resources on the platform.
3. It is important to note that once an account has been permanently closed, it cannot be reactivated. The user will lose access to the account, as well as any outstanding balance, promotions, or bonuses associated with it. Therefore, it is crucial that users think carefully before proceeding with the final closure of their account.

7. Promotions and Bonuses

1. The promotions and bonuses offered by WINPOT are subject to specific terms and conditions that may vary depending on the nature of each offer. These terms are established to ensure that users understand the rules and requirements they must meet to benefit from the promotions. Furthermore, all promotions must be approved by the Ministry of the Interior, which guarantees that they comply with current legal regulations and are transparent to users. It is important that users carefully read the conditions associated with each promotion to avoid misunderstandings or potential problems.
2. WINPOT reserves the right to cancel, modify, or suspend any promotion at any time, without prior notice. This may occur for various reasons, such as changes in legislation, platform updates, or even situations involving fraud or abuse of the offers. In the event that a promotion is canceled, users who have already participated may lose the opportunity to obtain the associated benefits, although bets placed up to that point will be honored according to the conditions established at the time of participation.

8. Betting

1. Bets placed on WINPOT will only be considered valid once they have been confirmed and an electronic ticket has been issued, which serves as official proof of the bet. The electronic ticket includes the bet details, such as the amount, the selected options, and the date and time of the transaction. This system ensures that all bets are properly recorded and allows both users and WINPOT to verify their status at any time.
2. It is important that users carefully review the electronic ticket before confirming any bet. Once the ticket is issued, the bet cannot be modified or canceled, so confirming all details before finalizing the transaction is essential.
3. Regarding winnings limits, WINPOT sets a maximum of MXN $750,000 for single bets and MXN $1,900,000 for combination bets. These limits are designed to guarantee the platform’s sustainability and to prevent situations of financial risk for users and the company itself. If these limits are reached, any additional winnings will be invalid and will not be credited to the user. These limits may be reviewed or modified according to WINPOT’s internal policy, so it is important that users are aware of the current limits when placing their bets.

9. Dispute Resolution

1. In the event that a user has a complaint or dispute related to bets placed, WINPOT’s dispute resolution process stipulates that complaints must be submitted within 60 days of the event that triggered the dispute. This timeframe is important, as it allows WINPOT to efficiently manage requests and verify the relevant records.
2. WINPOT will resolve disputes based on the platform’s internal records, which include details about bets placed, e-tickets issued, and any other relevant data related to the event in question. Users can submit their complaints through customer support, providing the necessary information, such as the ticket number, the date and time of the event, and a detailed description of the problem or disagreement.
3. The WINPOT support team will review the dispute based on internal records and the terms and conditions applicable at the time of the event. The final resolution will depend on WINPOT’s internal policies, which are transparent and designed to ensure a fair and equitable resolution for all parties involved. In some cases, if a satisfactory agreement cannot be reached, WINPOT reserves the right to make final decisions in accordance with its current policies and regulations.

10. User Responsibility

1. WINPOT users assume all risk associated with bets placed on the platform. This means that even when bets are placed responsibly and according to the rules, there is always a possibility of loss. WINPOT cannot guarantee winnings on any bet, and users should be aware of the inherent risk in any gambling or betting activity. Users are advised to gamble responsibly and not spend more money than they are prepared to lose.
2. Furthermore, WINPOT is not liable for technical disruptions, system errors, or service failures that may occur during the use of the platform. This includes connectivity issues, failures in bet processing or live event display, or any other type of technical malfunction that may interfere with the user experience. Although WINPOT takes measures to ensure the stability and continuous operation of the platform, certain factors beyond the company’s control may cause disruptions. In the event of technical errors affecting a bet, WINPOT undertakes to take the necessary actions to resolve the situation, but will not assume responsibility for losses resulting from such incidents.

11. Prevention of Money Laundering

1. WINPOT complies with international and local regulations regarding the prevention of money laundering and terrorist financing. As part of this commitment, the platform implements a series of control measures to detect and prevent suspicious activity related to financial transactions. Users should be aware that the platform monitors gaming activities and transactions to ensure that all operations are legitimate and do not involve funds obtained illegally.
2. Under these regulations, users must provide additional documentation for identity verification in certain cases. This verification may include submitting official documents, such as a copy of an identity document (ID card, passport, etc.), proof of residence (utility bill, bank statement, etc.), or any other document that WINPOT deems necessary to confirm the user’s identity and the legality of the transactions carried out. The verification process is essential to ensure the integrity of the platform and compliance with the laws governing gambling and financial services.

12. Intellectual Property

1. All content on the WINPOT website, including but not limited to text, graphics, images, logos, videos, software, and any other related intellectual property, is protected by intellectual property and copyright laws. WINPOT owns all rights to this content or holds the necessary licenses for its use and distribution. Users of the platform are not authorized to reproduce, distribute, modify, publish, or otherwise use the site’s content without WINPOT’s express authorization.
2. Unauthorized use of the content, including logos, images, or any copyrighted material, constitutes a violation of intellectual property laws and may result in legal penalties. To obtain permission to use WINPOT content beyond the permitted limits, users must first request a written license or authorization from the company. Any misuse of protected content may lead to account suspension or closure, in addition to any other legal action WINPOT may deem necessary.

13. Applicable Law and Jurisdiction

1. These terms and conditions are governed by the laws of the United Mexican States. This means that any dispute relating to the use of the WINPOT platform, its content, or bets placed through it will be subject to the laws and regulations in force in Mexico.
2. In the event of any controversy that cannot be resolved through WINPOT’s internal dispute resolution mechanisms, both parties, the user and the platform, agree that any litigation or dispute will be resolved exclusively in the courts of Mexico City. This jurisdiction is the only one competent to resolve any conflict related to these terms and conditions, and any other jurisdiction that might otherwise apply to the parties involved is excluded.